Empower Your Brand's Growth with Seamless Customer Experience Through Outsourcing
We pride our selves in a performance driven culture that includes:
Our robust processes, measures, and metrics guide our work, ensuring the highest quality of service.
We understand the need for an efficient professional staff and appreciate the incentives that will keep them engaged and motivated to contribute to the success of your organization.
our reliable services provide an efficient solution that helps businesses stay competitive while accessing the best talent locally and abroad.
Our BPO Organization
➜ Our services include Inbound, Outbound, Back-Office as well as Software Solutions.
➜ We provide Customer Service / Support, Desktop Support and Sales.
➜ We provide Outsourced as well as Co-Sourced services.
BPO with a Difference
At BSI, we strive to provide our clients with tailored solutions that will help them successfully grow their business. With the backing of Overflow Business Holdings—a software solutions and SAAS provider serving a variety of industries—we are able to offer unique, customized services that not only improve operational efficiency but also generate additional revenue streams. With our experience, knowledge, and innovative approach to problem-solving, you can trust us to deliver results.
we make outsourcing simple and efficient for all sizes of businesses. Our flexible and customizable solutions deliver real value to our customers, offering an extra pair of hands in customer retention and revenue generation. We have more than 100 satisfied customers across multiple industries who trust us for our speed, cost efficiency, and flexibility. With our unique approach to business process optimization, we are changing the way businesses think about BPO service providers – join us today to see the difference!
Who We Are
We are a Proudly South African BPO organization providing World Class services to Local and International clients of all Market Sectors. Our services include Inbound, Outbound, Back-Office as well as Software Solutions. We provide Customer Service / Support, Desktop Support and Sales. Our Business Consulting experts provide optimal solutions to enable our clients to achieve the best possible results whilst keeping costs and over-heads to an absolute minimum.
Our Services
We provide the best suited staff for all our clients to ensure that Customer Experience is always first and foremost.
SALES AGENTS
Able to network and generate new clients
Will meet and exceed daily, monthly and yearly targets
Apply strong english Communication skills
TELE MARKETERS
Provides an interactive sales service
Generates leads for your clients
Manage Appointments and sell to existing and new customers
CUSTOMER SUPPORT
Able to ask insightful questions
Able to stay calm in stressful situations and provide attention to detail
Technical Support that will help guide
VIRTUAL ASSISTANCE
Can work under pressure with various clients
Follow procedures and regulations
Carry out authentic communication skills
BACK - OFFICE SUPPORT
Streamline and improve customer experience
Able to handle operational tasks
Organise important information
DESKTOP SUPPORT
Support Customers with their internet connectivity
Able to be a customer care consultant
Consistent with time management
Book your free consultation today!
We take care of the Day to Day so that you and your team can focus on your core business.
Our expert business consultants help our clients successfully optimize their end-to-end processes, streamlining operations and saving time and money.
We provide solutions to unlock improved profit margins and underlying growth, while also identifying ways to enhance customer experience – an essential factor in retaining customers.
We offer consulting services as well as cutting-edge technology solutions to help our clients with customer experience management.
From Sales to Order to Cash, we provide top of the line systems, processes, and metrics that are tailored for each customer's individual needs.
Campaigns - UK
PPI TAX
We contact, assess and obtain suitable UK clients that qualify for a PPI Tax rebate. We work hand in hand with Solicitors in the UK and assist these clients.
We are able to run telephonic and electronic campaigns in this regard.
HDR
We provide packaged cases to solicitors in the UK that aim to assist UK Tenants that are requiring repairs to their homes.
We are able to run telephonic and electronic campaigns in this regard.
Unleash your potential with the dream team!
Can you bring quality to BSI as part of a team of big thinkers and high achievers?
See our vacancies --> Appy Here